Many of our readers have expressed their frustration with Michigan’s UIA MARVIN. MARVIN stands for Michigan’s Automated Response Voice Interactive Network, and is the new system Michigan unemployed workers must use to process their unemployment benefits claims.

The complaints range from long waiting periods to being unable to process their benefits application. This article gives you a quick guide on how to use MARVIN and get your biweekly certification processed as quickly as possible, so you can get back to what you really want to do –find a job.

First a few words of warning.

Do not call MARVIN for someone else, or ask someone else to call for you. Do not lie when answering the questions MARVIN asks. If you are caught you will be accused of fraud and could be forced to pay back up to four times the benefits you received, go to prison and/or perform community service. Being unemployed is hard enough, don’t make things worse by trying to cheat the system. If you are physically unable to make the call ask a friend or family member to contact the unemployment office and explain your situation.

Unemployed workers must claim every two weeks in order to receive their benefits check. Once you have registered for unemployment benefits, it is compulsory to certify further claims using MARVIN.

General Instructions.

You will nee a touch tone phone (a phone with a touch pad, a rotary phone will not work)  to use MARVIN.

When answering questions remember that if you press “o” (zero) MARVIN will repeat the question. Press “1″ for YES and “9″ for NO.

Do not hang up until you hear MARVIN say “goodbye”. If you do, your certification might not get registered in the system and your check could be delayed.

STEP 1. Call MARVIN. 1-866-638-3993

STEP 2. Choose your language. Press 1 for English.

STEP 3. When asked if you are using a touch phone, press 1. If you don’t you will not be able to continue.

STEP 4. Press 1 to claim weeks of unemployment. If you need to complete the Eligibility Review Process, press 4. You can only do this Thursdays and Fridays.

STEP 5. Enter your SSN. If you mess up, simply press star and introduce your SSN again.

STEP 6. Enter your PIN. You will have chosen your PIN when you first registered for unemployment benefits.

STEP 7. You will now be asked a series of Yes and No questions. Answer accordingly. Yes (1) or No (9).

Question 9 will ask you if you earned any money for the week you are claiming. If you did you will be asked how much. Introduce the dollar amount, press star, introduce the cents and press star.

STEP 8. At the end of the process MARVIN will review the answers you provided. Make sure you the information is correct and press 1. If the information is not correct press 9. MARVIN will repeat your questions. Do not hang up until you have confirmed your information and MARVIN says Goodbye.

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