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In an effort to improve the service offered by the Michigan Unemployment Insurance Agency and to simplify the process unemployed workers must use to claim for benefits, the Michigan UIA set up MARVIN. MARVIN stands for Michigan’s Automated Response Voice Interactive Network.
MARVIN
This system allows you to fill in the claim form by using a phone. However, not any phone will work. You phone must be a touch tone or a push button phone. Note that in some phone’s you must push a switch to “tone” for it to work. Old phones that do not have a tone option will not work.
This system allows Michigan’s UIA to deal with up to 800 calls at any given moment, a huge improvement to the agency’s previous call capacity. MARVIN also has the added benefits of never getting tired, it never makes a mistake (unless its programmers do) and doesn’t complain about working on weekends.
MARVIN can also be used to get information on your benefit payments. For instance, if you wish to know how much your last weekly benefit amount was and when the payment was made, you can find this information by calling MARVIN’s toll free number.
The toll free number for MARVIN is 1.866.638.3993. You can also use MARVIN’s online version by clicking on this link.
How Does It Work?
Once your application for UI, EUC or EB benefits has been approved you are required to use MARVIN to file for weekly benefits. After making your initial claim, you will need to report your claim to MARVIN every two weeks.
The date and time you should file your claim will depend on your social security’s last two digits. Below we include a table with the schedule.

To illustrate, if your SSN ends in 81, you should call MARVIN on Wednesdays at 12:00 to 1:00 PM. However, if you apply online you can apply at any time on any day.
What If I Have Some Problems Using MARVIN?
If you have any problems with the system you can call 1.866.500.0017 and press option 3. This number is active from 8.00 am to 6:00 pm on any weekday. You can also ask for help online by using the Michigan’s Unemployment Insurance Agency’s Virtual Problem Resolution Center at the UIA’s website.
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