Visit a Public Resolution Office near you to file a claim or get personalized information from an UIA officer.

Michigan’s Unemployment Insurance Agency allows you to file a claim online or over the telephone as well as contact customer service operators with any questions you may have. However, sometimes it can be difficult to get passed the automated response machines and talk to a human being. Also, some unemployed workers may not be able to afford or have access to internet or a telephone.

The Unemployment Insurance Agency, UIA, provides six Problem Resolution Offices, PROs, in Michigan. These offices provide unemployed workers with telephones and  access to computers and the internet where you can file an unemployment claim or even search for work. At PRO offices you can also talk to an officer who can give you information on unemployment insurance agency services available to you.

Keep in mind you will need to bring with you your Social Security Number, your driver’s license and your MARVIN pin number. If you do not have a MARVIN pin number, you can apply for one at the PRO office.

If you are planning to file your UIA claim at a Public Resolution Office you will also need to bring the names and addresses of all your employers of the past 18 months, your total and quarterly gross earnings and your last date of employment for each job. This information will be used to calculate the size of your benefit check and assess if you are eligible to receive benefits.

Below is a list of Public Resolution Offices in Michigan, their addresses and links to their Mapquest directions. To get directions to any of these offices from your home, click on the office you wish to visit, click on get directions in the new window and introduce your current address in the START window.

Michigan Unemployment Insurance Agency Public Resolution Offices

• Detroit – 3024 W. Grand Blvd., Suite L-500, Detroit, MI 48202
• Gaylord – 400 W. Main St., Suite 102, Gaylord, MI 49735
• Grand Rapids - 3391 Plainfield NE, Grand Rapids, MI 49525
• Kalamazoo (temporary) – Kalamazoo County DHS, 322 East Stockbridge Ave., Kalamazoo, MI 49001
• Lansing – 5015 S. Cedar St., Lansing, MI 48910
• Mt. Clemens (temporary) – Macomb County DHS, 21885 Dunham Rd., Suite 7, Clinton Twp., MI 48036
• Marquette – 2833 U.S. 41 West, Marquette, MI 49855
• Muskegon (temporary) – Muskegon County DHS, 2700 Baker St., Muskegon Heights, MI 49444
• Saginaw - 614 Johnson St., Saginaw, MI 48607

Alternatively you can always receive help over the phone at 1-866-500-0017 from eight in the morning to six in the evening, Mondays to Fridays.

If you can just get down to the Public Library and get on one of their internet connected computers then just type in: https://www.michworks.org in the address bar. Make sure to put it in just as it is. The extra “s” on the end of the “http” means it is a secure site that has taken extra precaution to keep anyone from hacking into the database and stealing your information. So long as you are in the environment of their website you can enter the required Social Security or Personal Identification Numbers without fear of identity theft.

If you are just looking for a job then you merely set up an account from the listed display here and fill in your information. After you have your account you can access over fifteen hundred new job listings across Michigan every month. Take advantage of writing and posting a resume at https://www.michworks.org. The service is free to use and can get your qualifications in front of up to forty thousand potential employers looking for just the right person to fill a vacancy in their organization or business.

Take the time to click on the “Career Resources” button. This will take you directly to a place where you can do job searches, file for unemployment benefits or even find ways to fund a new business if you have decided that your life’s dream is to become self employed. If you are afraid you may get lost in all the pages remember that you can always hit the “Home” tag in the menu and it will put you back to the beginning of https://www.michworks.org. From there you can start off in a new direction to find useful and needful information about the job programs available to the Michigan citizen.

Knowing that many people are still unfamiliar with the technology, the Michigan Talent Bank keeps it easy to understand and use. With the Michigan Unemployment Insurance Agency requiring you to keep up with your unemployment account through their voice recognition help program “MARVIN”, it is a good place to start learning the basics of doing such business online.

You can also find many helpful resources to help you choose a career or change from an old one. At https://www.michworks.org you will discover articles that range from information for the student just beginning a working career to the savvy businessman who can keep up with what he is paying in to the program to aid unemployed workers. He can also find out about new laws and policies that could affect his business.

The Internet is not as frightening as some would like you to believe. The Michigan Government has helped the newcomer by making this vital information available in such a way that you can understand how to use it to your benefit. You will never know until you try and you may find it quite appealing to spend the hours needed to learn everything at home rather than have to sit around in their physical office for days on end trying to get the same things done in person.