Visit a Public Resolution Office near you to file a claim or get personalized information from an UIA officer.

Michigan’s Unemployment Insurance Agency allows you to file a claim online or over the telephone as well as contact customer service operators with any questions you may have. However, sometimes it can be difficult to get passed the automated response machines and talk to a human being. Also, some unemployed workers may not be able to afford or have access to internet or a telephone.

The Unemployment Insurance Agency, UIA, provides six Problem Resolution Offices, PROs, in Michigan. These offices provide unemployed workers with telephones and  access to computers and the internet where you can file an unemployment claim or even search for work. At PRO offices you can also talk to an officer who can give you information on unemployment insurance agency services available to you.

Keep in mind you will need to bring with you your Social Security Number, your driver’s license and your MARVIN pin number. If you do not have a MARVIN pin number, you can apply for one at the PRO office.

If you are planning to file your UIA claim at a Public Resolution Office you will also need to bring the names and addresses of all your employers of the past 18 months, your total and quarterly gross earnings and your last date of employment for each job. This information will be used to calculate the size of your benefit check and assess if you are eligible to receive benefits.

Below is a list of Public Resolution Offices in Michigan, their addresses and links to their Mapquest directions. To get directions to any of these offices from your home, click on the office you wish to visit, click on get directions in the new window and introduce your current address in the START window.

Michigan Unemployment Insurance Agency Public Resolution Offices

• Detroit – 3024 W. Grand Blvd., Suite L-500, Detroit, MI 48202
• Gaylord – 400 W. Main St., Suite 102, Gaylord, MI 49735
• Grand Rapids - 3391 Plainfield NE, Grand Rapids, MI 49525
• Kalamazoo (temporary) – Kalamazoo County DHS, 322 East Stockbridge Ave., Kalamazoo, MI 49001
• Lansing – 5015 S. Cedar St., Lansing, MI 48910
• Mt. Clemens (temporary) – Macomb County DHS, 21885 Dunham Rd., Suite 7, Clinton Twp., MI 48036
• Marquette – 2833 U.S. 41 West, Marquette, MI 49855
• Muskegon (temporary) – Muskegon County DHS, 2700 Baker St., Muskegon Heights, MI 49444
• Saginaw - 614 Johnson St., Saginaw, MI 48607

Alternatively you can always receive help over the phone at 1-866-500-0017 from eight in the morning to six in the evening, Mondays to Fridays.

Once there, you can browse through the “Workers” category and find how to file claims as well as updates and benefits available. There is a user-friendly interface called “MARVIN” that guides you through the various stages of maintaining your account and claims information.

Accessing michigan.gov/uia is a valuable asset for the Michigan business owner. Through their online portal you can interface with your account and update necessary information directly without fear of outside delays or oversight. The Michigan employer can file the required routine reports as well as submit payroll tax data or file a protest claim if needed. The Employers section also posts the latest changes in law that could affect you and your business.

There is a complete database of forms available at michigan.gov/uia for the Michigan worker to access and peruse. You can obtain the required forms quickly and easily to make filing a claim for benefits with a click of your computer’s mouse. With the data stored in your personal account you do not have to worry about losing important documents lying around your office.

michigan.gov/uia also maintains an open policy about their efforts. You will find in the “Publications” section of the website, a brief history of the organization. Also available are reports and statistics on Contribution Rates and Payouts, weekly statewide averages and other information ranging as far back as their beginnings in 1936.

As a final resource of the michigan.gov/uia to keep the Michigan Unemployment Insurance Agency in peak condition to aid their clients is an easy to use, confidential form to report any instances of fraud you become aware of. Those who cheat the system and draw benefits they do not deserve weaken the system and drain funds away that should have gone to some in true need. Reporting fraud helps you be a part of keeping the UIA effective for all workers in Michigan.

So, from questions about tax payments to updating your claims account, the michigan.gov/uia website is an essential resource that should be well used by anyone who wishes to get what they deserve in their working life.